Returns Policy

Returns & Exchanges

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

   To complete your return,

     1. We require a receipt or proof of purchase.

     2. Securely pack your merchandise and return form in a box or envelope of your choice (you may also use the original package if possible)

    3. Please note you will be responsible for the return shipping cost. In addition, any shipping charge paid by you is non-refundable.

    4. Mail your online return to the following address:

                                  BIJOUTERIE SETOR

                               6245 Metropolitaine E

                                   #131-133-135 

                               ST. - Leonard, Quebec

                                      H1P1X7

                                      Canada

There are certain situations where only partial refunds are granted 
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

Refunds 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within  30 days.

Late or missing refunds 
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at:

     bijouteriesetor@hotmail.com.



Exchanges 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at:

     bijouteriesetor@hotmail.com

and send your item to:

                             BIJOUTERIE SETOR

                          6245 Boul Métropolitain E

                                   #131-133-135

                                ST-LEONARD, Qc

                                       H1P 1X7

                                       Canada.



Shipping
To return your product, you should mail your product to:

                                 BIJOUTERIE SETOR

                            6245 Boul Métropolitain E

                                    #131-133-135

                                 ST-LEONARD, QC

                                        H1P 1X7

                                        Canada

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.