Returns Policy
Returns & Exchanges
15-Day Return Policy
Bijouterie Setor accepts eligible returns and exchanges within 15 days of purchase.
To qualify, items must be unused, unworn, undamaged, and in their original condition and packaging. Proof of purchase is required. All returns are subject to inspection and approval.
Custom and Personalized Jewelry
Custom-made, personalized, engraved, and specially modified jewelry is final sale and cannot be returned or exchanged, except for defective, damaged, or incorrect items, or where required by applicable law.
Standard resized rings and earrings are eligible for return if they meet our return conditions.
How to Request a Return
Please contact us at bijouteriesetor@gmail.com with your order information before sending an item back.
Approved returns can be shipped to:
BIJOUTERIE SETOR
6245 Boul. Métropolitain E
#131-133-135
St-Léonard, QC H1P 1X7
Canada
Customers are responsible for return shipping costs. We recommend tracked and insured shipping.
Refunds
Once your return has been received and inspected, we will notify you whether your refund is approved.
Approved refunds are issued to the original payment method. Processing times depend on your payment provider.
Original shipping charges are generally non-refundable, except where required by applicable law.
Exchanges
Eligible items may be exchanged within the 15-day return period, subject to inspection and availability.
For defective, damaged, or incorrect items, please contact us before returning the merchandise.
Payment Processing Fees and Voluntary Order Cancellations
Payment processing providers, including Shop Pay and other electronic payment services, may charge transaction fees that are non-refundable when an order is cancelled.
For voluntary cancellation requests made after payment has been processed, Bijouterie Setor reserves the right, where permitted by applicable law, to deduct the actual, non-refundable payment processing fees incurred from the refund amount.
Any applicable deduction will be limited to the actual processing costs incurred and will be communicated to the customer before the cancellation is finalized.